Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

We ask that your item be in essentially the same condition that you received it, ideally in its original packaging. 

To start a return, you can contact us at hiebardesign@gmail.com. Please note that returns will need to be sent to the following address: HieBAR Design, 232 Third Street, Suite A103, Brooklyn, NY 11215

You can always contact us for any return question at hiebardesign@gmail.com.  We always welcome feedback regarding our product and your customer experience.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can size up the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hiebardesign@gmail.com.